2024-T2-Workshop #7-Managing Difficult Conversations

FREE

This interactive workshop with Pirooz Jafari will take participants through the following:

  • An overview of personality types and how they play out in our everyday interactions.
  • Tricky situations and how to deal with them.
  • Having that difficult conversation with a member of the organisation or an external stakeholder.
  • How to deal with emotions during complex situations.
  • How to remain impartial and not take sides.
  • How to manage expectations and minimise headaches for everyone.

Pirooz has over 20 years’ experience working with community groups and the difficult situations that arise. Last year he presented a very interactive workshop to an appreciative group of participants in Ballarat. Feedback included:

  • "I really enjoyed today’s session, the discussion was helpful in gaining perspective on the different ways people react to and participate in conflict."
  • "Extremely helpful. A good resource for any group - much food for thought."
  • "It was fantastic. Very engaging and insightful."

Please note that there will not be an online repeat of this Workshop.

  • WhenMonday, 17th Jun 2024
    11:30 PM - 2:30 AM
  • Where

    Morshead Park, Regional Soccer Facility, Redan

  • Facilitator

    Kay Miller

    • Name
    Ballarat East Neighbourhood House
    Email
    reception@ballarateastnh.org.au
    Phone
    0422 612 052

    I agree to the Ballarat East Neighbourhood House Activity Term & Conditions. 

    Privacy Statement
    The Ballarat East Neighbourhood House will use the information provided in this registration form to communicate with the registered participant about the activity in which they have enrolled (for example: confirming activity details, finalising payments, changes such as cancellations or substitute teachers and priority enrolment opportunities for future activities). Where an email address has been provided, we will use your personal information to send you our regular email update and we may also send occasional extra communications about our activities, opportunities, relevant issues and about the Ballarat East Neighbourhood House more broadly. You may choose to opt out of the email updates. The Ballarat East Neighbourhood House's Privacy Policy is available at ballarateastnh.org.au/about-us/policies-procedures/privacy-policy-full. The policy contains important information about how you can access and request correction of information we hold about you, how you may complain about a breach of the Australian Privacy Principles and how the Ballarat East Neighbourhood House will deal with any privacy complaint. If you have any questions, our contact details are email: reception@ballarateastnh.org.au, phone: 0422 612 052 or post: Barkly Square: Wadawurrung Country, 25-39 Barkly Street, Ballarat East, 3350 or PO Box 1443, Ballarat East, 3354.

    If you agree with the statement above, please check the box on the left to continue your registration.

    Cancellation and Refund Policies

    The Cancellation and Refund Policies form part of the Activity Terms and Conditions which are available in full online.

    Cancellation Policy

    Ballarat East Neighbourhood House (BENH) reserves the right to cancel activities if the required minimum number of participants enrolled prior to the activity starting date is not met. A full refund will be given for payments received.

    In the case that the activity teacher is unable to attend due to illness or an unexpected change of circumstances, the class may be postponed to a later date or cancelled. If the class is postponed and the rescheduled date does not suit a participant, a refund may be requested.

    Refund Policy

    Fee refunds are not automatic and must be applied for in writing to the Manager.

    The following will be taken into account before a Refund is issued:

    • Approved fee refunds are only processed after the fees have been cleared through the bank account.
    • A student excluded, suspended, or expelled under a BENH/Ballarat Neighbourhood Centre/ Wendouree Neighbourhood Centre policy or procedure is not entitled to a refund (except where any Commonwealth or State legislation or code of practice provides otherwise).
    • Where the student ceases training of their own volition prior to the midway point of the program (defined as midway through unit completion, or midway through time period of course, whichever is the earlier), the maximum fee refund will be 50% of the total fee payment.
    • Where the student ceases training of their own volition after the midway point of the program as defined above, no refund is payable.
    • Refunds will not be issued after course commencement except in exceptional circumstances or where funding guidelines stipulate this requirement. In exceptional circumstances a participant may apply in writing for special consideration of a refund for the following bereavement, hospitalisation and/or unexpectedly having to assume carer’s responsibilities.
    • BENH will not issue refunds for a change in working hours; inconvenient travel; moving interstate; job change or change of career direction or change of mind.
    • Actual attendance in class by the student will not be considered when assessing a refund request.